Siebel has introduced teamwork
We have always had customer relationship issues of one sort or another. And we had somehow managed to deal with them enough to stay in business. Sometimes it would seem as if in managing the problem we created other problems in another area of our organization. This was never constructive and often result in blame and finger pointing. When the people from Bright Blue introduced us to the Siebel Australia solution to CRM it was a real eye opener. Information could be shared across departmental lines and we eliminated a lot of the surprise element. We were finally starting to function as a team.